Mentoring Skills: A 2.5 Day Workshop OVERVIEW

For persons who have mentoring responsibilities


teaching strategies


A mentor builds the knowledge, skills, and competencies of a mentee by coaching, instructing, challenging, and providing vision. This workshop teaches the tools and techniques necessary to create a successful and productive mentor/mentee relationship.




By the end of this workshop, participants will be able to:

  • Define mentoring and explain the roles of a mentor and mentee in a mentoring relationship
  • Describe the personal and professional benefits of being a mentor
  • Develop mentoring goals for a specific mentee
  • Prepare and implement a Mentor/Mentee Agreement
  • Determine whether coaching, training, or performance support is the most appropriate intervention for a specific “gap” in the performance of a mentee
  • Give and receive feedback effectively
  • Use a coaching model to enhance performance
  • Perform one-on-one instruction in accordance with best principles of adult learning
  • Use job aids and knowledge resources to supplement both coaching and training
  • Handle unexpected mentoring challenges


  • Mentor roles: What a mentor is, what a mentor does, and the personal and professional benefits of becoming a mentor.
  • Creating a Mentor/Mentee Agreement: The key elements of an agreement and why such an agreement is essential.
  • Mentor options for performance enhancement: What to do when a mentee needs help; how to choose between coaching, training, or performance support for a specific job task.
  • A model for effective coaching: How to apply a coaching model to help people solve problems on their own, generate more creative ideas, build confidence, and create engagement.
  • Giving Feedback: How to give feedback in a way that promotes learning and growth.
  • Coaching Practice: Working in teams, participants will be given the opportunity to practice each step of the coaching model.
  • The fundamentals of one-on-one instruction: Adult learning strategies to use when a mentee needs training in a one-on-one environment; how to achieve maximum retention in a minimum amount of time.
  • Task Analysis: How to break a job down into component tasks; how to determine what to teach and what not to.
  • Demonstrations: Tips and techniques for effectively demonstrating a skill to a mentee.
  • Sequencing: How to creatively determine the appropriate teaching sequence.
  • Learning Style Inventory: Common variances in the way that mentees perceive and process information; how this can affect your coaching and teaching approach.
  • Job Aids and Performance Support: Advantages, types, and formats of job aids that can supplement or supplant coaching and training; tools and techniques to ensure accurate and timely performance.
  • Mentoring Challenges: How to handle unexpected situations and difficult circumstances as a mentor.
  • Final Practice: Participants will be asked to demonstrate their coaching and teaching skills in a short practice segment based upon their own content.


To achieve the highest possible standard of excellence, this workshop is taught by 2 instructors: Jennifer Whitcomb, an internationally recognized Certified Mentor Coach and Bill Heacock, an expert in one-on-one instruction and performance support.


This workshop can be:

  • Customized to your organization’s specific content, needs, and priorities
  • Taught within the U.S. or internationally