By the end of this workshop, participants will be able to:

• Describe the research-based principles of adult learning that can make all training programs more efficient and effective
• Select and use the most appropriate instructional strategies within each of the 3 phases of adult instruction
• Demonstrate the proper use of open-ended, close-ended, group and individual feedback questions
• Create questions that confirm the recall, understanding, and application capabilities of students
• Where possible, use Socratic questioning to pull key learning points from knowledgeable students
• Use teaching aids like whiteboards, flipcharts, and PowerPoint® slides in accordance with accepted principles of learning
• Develop "attention grabbers" that capture and focus the attention and interest of students at the beginning of each topic of instruction
• Use "icebreakers" to start a training session in a positive, motivational way
• Deal effectively with the occasional problem behavior or disruptive situation in the classroom
• Physically configure a classroom to cause maximum interaction and participation
• Create analogies to help students understand unfamiliar or highly technical concepts
• Create mnemonics to help students retain specific facts, concepts, processes and procedures
• Design interactive student handouts to supplement or supplant large binders and manuals
• Create instructor notes to ensure that all important learning points are covered and that the class stays "on-track"
• Use "presentation skills" like voice, gestures, body movement, and eye contact effectively
• Discuss guidelines for teaching international audiences
• Alter teaching methods, where appropriate, in response to varying student learning styles and preferences
• Orchestrate an effective role play activity

• Adult Learning Principles: What the research says about learning and retention; The introduction of a 3-phase teaching model
• Questioning: Different types and targets of questions; how to create questions for recall, comprehension, and application
• Socratic Method: Do all of the important learning points have to come from the instructor? How to tap into the knowledge and experience within your audience
• Analogies: The 3 components of a good analogy, their uses and some cautions
• Platform Skills: Reminders of how gestures, body movement, voice and eye contact can be used to enhance a presentation
• Interactive Handouts: How and when to create interactive written materials to supplement or supplant large manuals and to serve as future job aids for students
• Audiovisual Aids: A detailed discussion and demonstration of common presentation tools like whiteboards, flipcharts and Power Point®
• Icebreaking: How to start a technical training program in a positive and motivational way
• Problem Students: How to handle disruptive participants and situations
• Classroom configuration: Options for physically configuring a training room to cause maximum participation and learning
• International Teaching: How to deal with multiple nationalities in a training session
• Course design: An overview of how to write learning objectives and put a training program together
• Learning Styles: How and when to vary delivery methods and instructional strategies to accommodate different personalities and preferences. Participants will be given a learning style assessment tool to confirm their own stylistic preferences
• Role Play: How to orchestrate effective interpersonal skill practice

This workshop can be:

• 2 or 3 days long, and customized to your organization's specific needs and priorities
• Targeted to a specific target audience: salespersons, customer-service reps, managers, coaches, or any other. We can modify our materials (to the extent possible) to reflect the vocabulary and concepts found in your business
• Taught "in-company", or you can attend an open enrollment (public) course with persons from other organizations. Contact us to find the date and location of the next running